For Patients

FREQUENTLY ASKED QUESTIONS

WHAT WILL MY FIRST APPOINTMENT ENTAIL?

Your first visit will last about one hour and will include a comprehensive evaluation and applicable treatment administered by a licensed physical therapist. Your physical therapist will review your medical history, diagnostic tests and any recent events that may have contributed to your current condition. Your evaluation will include assessment of your current functional deficits, pain level and posture, as well as a thorough evaluation of your flexibility, strength, balance and endurance.

Following your evaluation, your physical therapist will thoroughly explain your personalized treatment plan and expectations for recovery and provide a commitment letter to you. Communication between the patient and physical therapist is of utmost importance at PTS, and you are an active participant in your recovery.

WHEN SHOULD I ARRIVE?

Please arrive 15 minutes before your scheduled appointment time in order to complete all necessary paperwork.

WHAT SHOULD I WEAR?

Comfortable clothing, athletic wear, preferably no jewelry.

WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?

Photo Identification* (Valid Driver’s License, Valid State ID, School ID Card, or Valid Passport)


Prescription/Doctor Referral**

Insurance card

*As a creditor under the Federal Trade Commission's "Red Flags Rule" we adhere to an Identity Theft Prevention Program. For this reason, we ask that you be able to present photo identification at the time of registration. We appreciate your cooperation in assisting us with protecting your identity and the prevention of identity theft. 

**Although no physician referral is needed to see a therapist, be aware that some insurance companies may require a referral for coverage.

WHAT ARE MY HEALTHCARE PRIVACY RIGHTS?

At PTS we understand that information about you and your healthcare is personal. Please view the HIPAA notice of privacy practices to better understand all of your rights.

WHAT WILL BE THE DURATION AND FREQUENCY OF MY VISIT?

Duration and frequency of treatment are unique to each individual’s injury or condition. PTS professionals are dedicated to returning patients to optimal health. Our customized programs and individual attention allows patients to recover quickly and enjoy a positive rehabilitation experience.

HOW MUCH DOES TREATMENT COST?

The cost of your treatment plan depends on your diagnosis and individual needs. At PTS, treatment plans are customized. PTS will verify your insurance benefits at the beginning of treatment to assure that your care is affordable. 

WHO SHOULD I CONTACT WITH BILLING QUESTIONS?

Please contact the facility where you receive treatment. 

IF I AM A PHYSICIAN INTERESTED IN THE BENEFITS OF RESEARCH-BASED PHYSICAL THERAPY FOR MY PATIENTS HOW DO I GET MORE INFORMATION?

PTS is happy to provide physicians with peer reviewed and published scientific studies on the benefits of research-based treatment programs. Please email us to request studies and to learn more about evidence-based medicine at PTS.

INSURANCE

PTS accepts virtually all-major insurance carriers and participates with many local provider networks. Patient benefits are verified prior to the start of treatment and individualized payment plans are available to those without coverage. Our friendly and helpful customer care staff will be happy to verify your healthcare benefits.

NOTICE OF PRIVACY

We are dedicated to maintaining the privacy of your medical information. In conducting our business, we will create records regarding you and the treatment and services we provide to you. We are required by law and our procedures to:

  • Maintain the confidentiality of your medical information.
  • Provide you with a notice of our legal duties, commitment and privacy practices concerning your medical information.
  • Follow the terms of our Notice of Privacy Practices that is currently in effect.

Please download and review our Notice of Privacy Practices. This notice describes how health information about you may be used and disclosed and how you can get access to this information.